Designing for Long-Term Impact in the Neighbourhood Grant Program
Services
Services
Project Type
Project for Toronto's Civic Innovation Office​ | Co-led with Molly Connor
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Year
2019
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Skills
Service Design
Service Blueprinting
User research
User journey mapping
Persona development
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Overview
This project was the result of a six-week design sprint for the City of Toronto's Civic Innovation Office, an office funded by a grant from Bloomberg Philanthropies. This project focused on the City's Neighbourhood Grants Program and developing a way that "long-term impact" could be understood and measured in the grant program.
The research process included the following methods:
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Community consultations and resident activities
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Interviews with residents, city staff, and program partners
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The project's outputs included:
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A service design blueprint
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A co-created definition of "long-term impact" as it relates to the Neighbourhood Grants Program
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An improved evaluation system for measuring and monitoring long-term impact in the program
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A balanced scorecard
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Riley McCullough​
Crafting design-based solutions for a resilient future.
How we can work together
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Working with Riley
About Riley
Driven by a passion for envisioning a better tomorrow, I have nearly a decade of experience creating impactful change across the public, private, and not-for-profit sectors. My expertise lies at the intersection of futures thinking, systems thinking, and regenerative design, and I specialise in leveraging design-based methods and strategic thinking.
I bring a forward-looking and holistic perspective to projects, with a unique blend of innovation, collaborative problem-solving, and a commitment to creating projects that drive action on real-world solutions and contribute to resilient and regenerative futures.
I'm always eager to connect with like-minded professionals who share a commitment to shaping a better future. Let's connect and explore opportunities to collaborate.
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Riley brings nearly a decade of experience in human-centred design, futures thinking, and systems thinking across the public, private, and not-for-profit sectors, with a focus in environmental sustainability and regeneration.
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She’s contributed to and led a variety of projects, including for-purpose innovation challenges, governmental ESG reports and recommendations, and service design and delivery projects.
What to expect
Driven by a passion for envisioning a better tomorrow, I have nearly a decade of experience creating impactful change across the public, private, and not-for-profit sectors. My expertise lies at the intersection of futures thinking, systems thinking, and regenerative design, and I specialise in leveraging design-based methods and strategic thinking.
